Another Week in the Books!

Well, we’re 1/2 way through the first month of 2010! Thus far, it’s been pretty hectic!

At work, I’m currently holding down two jobs.

My regular job is my role as the Senior Manager of the Ontario Government’s Enterprise IT Service Desk. Approximately 150 employees and 5 managers, working from 4 locations across the province.

My second job is running our Best Practices Office. It’s a smaller group of approximately 30 employees and 6 managers. We’re responsible for implementing and continually improving the Best Practices (more specifically ITIL processes) that the Government has implemented to support its IT operations.

On top of that I’m also leading 3 major projects for my division:

1) I’m implementing a very large self-service offering for government employees so that they don’t have to actually call my Service Desk if they need their password reset. It’s a 1 million dollar project.

2) I’m running a program for our division aimed at modernizing how we manage our IT assets (computers, printers, servers, etc) throughout their lifecycle. Tons of benefits here - more accurate customer billing is a highlight since we use this information to recover around 100 million dollars a year from our customers. It’s a 1.6 million dollar project.

3) We’re building a new data center. Thankfully I’m not running that project (750 million), but I am leading a component of that work which is focused on Service Management readiness to transition ourselves to this new data centre and then operationally manage it after the fact.

So work is just plain nuts right now. My Outlook calendar is an eyesore.

On the home front, things are equally crazy. Drew’s been sick this week with a bad cold. Bad enough that he had to be held back from a day at day care. He’s getting over the worst of it but he’s still pretty raspy. Emma’s been doing well - sleeping better, but she’s got a little bump on her noggin from a little spill she took so we’re keeping a close eye on that.

The dogs are still acting pretty badly right now. They’re not getting the exercise or attention they need - this we know… but our frustration level is rising. We’ve reached out to the breeder we got the dogs from for guidance. We’d like to see them through this rough patch while the kids are so young, but they’re not doing themselves any favours right now.

Enough blabbing for now. Off to play some Diablo II with Alicia.